Creating a Return Request

At Lighting New York, we're here to help you find the perfect lighting solution for your needs, seven days a week! Our friendly Customer Care agents are available by phone, email, and live online chat: 

Monday - Friday: 8am - Midnight EST
Saturday & Sunday: 9am - Midnight EST
 
We understand that you may not always love the item you receive. In addition to offering one-on-one support, we also have a simple self-service option on our website. This portal allows you to easily submit a Return Request in three easy steps, and/or report any damaged or defective items independently.
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How to create a Return Request:

To begin, log in to your account using the email address used when placing your order. 

If you don’t have an account, no worries! You can create one in just a few seconds - just be sure to use the same email address when you place your first order. 

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Once logged in, you will see all the details of your account, including your “Recent Orders.”
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Next, find the order that contains the item you would like to return and select “View Details.”
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Then, select “Request a Return.” 
 
From there, answer a few simple questions and a return ticket will be created on your behalf. This ticket will be addressed by a live Customer Care agent within 48 business hours.
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Upon review, you will receive a follow-up email with your return ticket number. If your item is eligible for a free return, shipping labels will be provided to you via email.

If you require further assistance or have any questions, please call 866-344-3875.